Frequently asked questions

Add your legal name, address, state and 15-character GSTIN under Plan & billing before you pay. The GSTIN is checked for the correct format, and every invoice shows it with the place of supply. Invoices can be downloaded as PDFs at any time.

It depends on your state. If you are in the same state as the seller, the invoice splits GST into CGST and SGST; otherwise it shows IGST. Customers without a GSTIN get an invoice marked as unregistered.

You are credited for the unused part of your current plan, and the app shows the final amount, with any promo code and GST, before you pay. The new plan starts as soon as the payment goes through.

You keep your current plan until the end of the period you have paid for, then move to the smaller plan, and renewal invoices follow the new plan. You can cancel a booked downgrade before it takes effect.

The app tells you which limit you have reached and offers the next plan up. Where credit packs are offered, you can buy extra sending or email-verification credits instead of changing plans. Credits come with a GST invoice and are valid for a set period.

Enter it at checkout when you upgrade or buy a credit pack. The discount appears in the price summary before you pay, and the GST invoice shows the reduced amount.

Yes, where your payment method supports it. Save a payment method in Plan & billing, choose a default and turn on automatic charging, and renewals are paid without you having to log in. See the pricing page for plans and billing cycles.

It gives you the tools the Act’s duties call for: a consent log, data requests with 30-day due dates, erasure that keeps people suppressed, a preference centre and retention rules. Whether your own use complies depends on how you collect and use data, so take legal advice for your situation.

Each time someone subscribes, unsubscribes, changes their details or is erased, the consent log records the change, the date, its source (a form, an import, a team member) and the proof available. You can search it by email and filter by type of change.

Log it as a deletion request under Privacy, verify it is really them, then use Erase. Their details and activity are removed but the address stays on your suppression list, so a future import can’t add them back. The request records when it was closed.

Yes, if you allow it. The preference centre lets them download a copy of their data straight away, and ask for deletion, which opens a verified request with a 30-day deadline for your team. You can also export everything held about one contact yourself.

Set a retention rule under Privacy: for example, delete contacts with no opens, clicks, visits or orders in 24 months, and remove activity older than 36 months. The preview shows how many records would go before you save, and the rule then runs daily.

Of the built-in roles, only owners and admins can see the privacy section and data requests. A custom role can be given view access to workspace settings, which includes privacy, but never edit access, so handling requests stays with the people responsible for them.

Export your contacts, including unsubscribes and bounces, from the old tool. Verify your domain in MailNesto, import contacts, add the unsubscribes to your suppression list, rebuild your key templates and automations, then send to your most engaged people first while the new set-up warms up.

They should, and it matters legally. Paste the addresses from your old tool’s unsubscribe and bounce exports into Suppressions; you can also block whole domains. Suppressed addresses are skipped by every campaign, automation and transactional email.

Yes. Import a .html file, or a .zip with its images, and it becomes an editable template with the images uploaded to your media library. Templates you rebuild in the drag-and-drop builder will be easier to edit later.

Merge tags here use double curly brackets with an optional fallback, such as {{first_name|there}}. The migration guides on this site map each tool’s tags and field names to the MailNesto ones, so you know what to replace.

Not automatically, because each tool builds journeys differently. Most can be rebuilt quickly from ready-made recipes such as Welcome series, Abandoned cart recovery, Birthday treat and Win back inactive, then adjusted to match what you had.

For a few weeks it is sensible. Keep the old account while your new domain set-up warms up and you check that forms, store connections and automations are sending people the right emails, then close it once everything has moved.